Refund policy

Returns, Refunds & Exchanges

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged or incorrect, please contact sales@alphaskins.com.au as soon as possible with your order number and details of the issue. Include photos where helpful.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Where a fault or error is confirmed, we will cover reasonable return postage costs. Please contact us before sending an item back so we can arrange the return.

The 14-day window for goodwill size exchanges does not limit your rights under the Australian Consumer Law.

Change of Mind & Size Exchanges

We do not offer refunds for change-of-mind purchases.

At our discretion, we may offer a one-time size exchange for items returned within 14 days of delivery, subject to stock availability. Please contact us before returning your item.

To qualify for a goodwill size exchange, items must be:

• Unworn and unused
• Clean and free from marks, odours or damage
• Returned in their original packaging

Customers are responsible for return postage and re-shipping costs for goodwill size exchanges. These conditions do not apply to claims under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

Email: sales@alphaskins.com.au
Address: 141 Currumbin Creek Road, Currumbin Waters QLD 4223, Australia