Privacy Policy

This Privacy Policy explains how Alpha Skins (“we”, “us”, “our”) collects, uses, Stores, and protects your personal information when you visit our website or make a purchase. We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information to fulfil orders, improve your shopping experience, and operate our business. This may include:

Contact information: name, email, phone number, billing and shipping address.
Order information: products purchased, payment method (we do not store card details), order history.
Device and browsing data: IP address, browser type, pages viewed, time on site, referring links.
Marketing and analytics data: cookies, Meta Pixel, Google Analytics, Klaviyo email activity, UTM parameters.

2. How We Use Your Information

Your information may be used for the following purposes:

To process and deliver your order.
To provide customer support and order updates.
To personalise your online experience.
To analyse website performance and improve the store.
To send marketing emails if you have subscribed.
To prevent fraud or misuse of our website.

3. Email Marketing (Klaviyo)

If you subscribe to our newsletter, opt in for updates, or enter a promotion, we may send you marketing emails via Klaviyo. You can unsubscribe at any time using the link in any email or by contacting us.

4. Cookies, Pixels & Tracking

Our website uses cookies and tracking technologies to enhance performance and measure marketing effectiveness, including:

Meta Pixel – helps us show relevant ads.
Google Analytics – monitors traffic and behaviour.
Klaviyo Tracking – tracks email clicks and browsing for subscribers.

You can disable cookies in your browser settings, although some features may not work correctly without them.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party providers who help operate our business, such as:

Shopify (store platform)
Klaviyo (email marketing)
Payment processors (Shopify Payments, PayPal, Apple Pay)
Shipping carriers (Australia Post)
Analytics and advertising services (Meta, Google)

These providers may store or process information overseas but must protect it in accordance with Australian privacy requirements.

6. Storing & Protecting Your Information

We take reasonable steps to protect your personal information from misuse, unauthorised access, or loss. Information is stored securely through Shopify’s encrypted systems and other trusted platforms.

7. Accessing or Updating Your Information

You can request access to the personal information we hold about you, or ask us to correct any inaccurate details.

8. Children’s Privacy

While our products are designed for children, our website is intended for adults over 18. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be displayed on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: sales@alphaskins.com.au
Address: Currumbin Waters QLD 4223, Australia

Country/region